Terms of Service
2025. 12. 12.
Chapter 1. General Provisions
Article 1 (Purpose)
These Terms of Service govern the rights, obligations, responsibilities, and procedures between MAEDOWANG Co., Ltd. (hereinafter "Company") and its members in connection with the use of "MoMoCall" (hereinafter "Service"), an AI-based call and text data analysis/summarization service with a rewards point system.
Article 2 (Definitions)
"Service" means all features provided through the Company's mobile application, including analysis of various input data such as voice calls, audio, and messages to produce summaries, text transcriptions, memos, schedule extraction, follow-up task recommendations (saving contacts, registering schedules, drafting messages, etc.), CRM integration, point accrual and redemption, and related functions. (See Article 4)
"Member" means any person who has entered into a service agreement under these Terms and uses the Service.
"Call Data" means voice audio files recorded and saved by a Member as a party to a call with another person (files generated by accumulating audio information on a digital storage device).
"Message Data" means notifications or messages sent and received by a Member via SMS, KakaoTalk, Slack, email, etc., that are collectible and analyzable by the Company's designated methods (including future services).
"AI Processing Results" means all outputs generated by AI models based on Call Data and Message Data, including text summaries, keywords, schedules, tasks, contact recommendations, and customer records.
"Points" means virtual in-app units granted free of charge by the Company in exchange for the Member's completion of designated reward activities (viewing ads, participating in Company-designated call or in-app events, etc.). Because Members do not pay money to the Company or any third party to obtain Points, they do not constitute prepaid electronic payment instruments under the Electronic Financial Transactions Act.
"Point Store" means the in-app space where Members may redeem accumulated Points for Company-designated items (such as mobile gift cards).
"Reward Activities" means Member activities that form the basis for Point accrual, including viewing advertisements, participating in Company-designated call events, and completing in-app missions.
Terms not defined herein shall be interpreted in accordance with applicable laws, service guidelines, or common usage.
Article 3 (Posting and Amendment of Terms)
The Company shall post these Terms within the application or on a linked screen so that Members can easily access them.
When a Member agrees to these Terms upon registration, the Terms apply to that Member from the moment of agreement.
The Company may amend these Terms within the limits of applicable law.
When amending the Terms, the Company shall specify the effective date and reasons for the amendment and provide notice at least 7 days prior to the effective date. However, for changes unfavorable to Members, notice must be provided at least 30 days in advance, and such changes take effect only upon the Member's explicit consent.
If a Member does not agree to the amended Terms, the Member may terminate the service agreement by withdrawing membership. Continued use of the Service after the amended Terms take effect shall be deemed acceptance of the amendment.
Chapter 2. Use of the Service
Article 4 (Service Content)
The principal content of the Service provided to Members includes:
Speech-to-text (STT) conversion of Call Data
Summarization and display of Call Data
Extraction, display, and notification of tasks, schedules, locations, and deadlines mentioned during calls
Follow-up task recommendations (callback SMS, message drafting, email, memos, contact saving)
Collection and AI processing of notifications from text messages, messengers, email, etc. (including future additions)
Automated recording in external software based on Call Data and Message Data
Integration with external tools such as spreadsheets
Server-based backup, search, and data retrieval functions
Reward Point accrual and redemption of items in the Point Store
The Company may freely modify the types, composition, and features of the Service to improve quality, advance technology, or update policies. Material changes will be announced separately.
These Terms apply equally to new features added in the future, and the Company may add new features without revising the Terms.
Article 5 (Permissions Required to Use the Service)
To use the Service properly, Members must grant permissions as notified by the Company, including access to calls, audio, SMS, notifications, storage, contacts, caller ID display, and spam identification app display on their smartphones.
Article 6 (Service Hours and Restrictions)
The Company provides the Service 24 hours a day, 365 days a year, absent special circumstances. However, separate hours may be set for certain services, and the Company will notify Members in advance.
In cases of unavoidable circumstances such as unexpected failures, notification may be provided after the fact.
The Company may temporarily suspend the Service in the following cases:
Essential operations such as system inspection, updates, and failure remediation
Force majeure events including natural disasters, power outages, and network failures
Suspension of services by telecommunications carriers
Other unavoidable operational reasons
Article 6-2 (Provision of Service Information and Advertising)
The Company may post various information on the application or provide it to Members via email or messenger, where deemed necessary for service use or for purposes of service improvement and promotion.
If a Member no longer wishes to receive information they previously consented to receive, the Member may opt out via their account and must notify the Company of their refusal. Already-dispatched emails and messages cannot be retroactively withdrawn; opt-out processing will take effect within 3 days of the Member's notice of refusal.
By using the Service, Members are deemed to have consented to advertisements displayed in the application.
Chapter 3. Service Agreement
Article 7 (Formation of Service Agreement)
The service agreement is formed when a Member agrees to these Terms and the Privacy Policy, submits a membership application in accordance with the registration procedure, the Company approves the application, and the registration process is completed.
The Company may refuse to approve registration for users who have previously had their service access restricted or terminated.
Article 8 (Changes to Member Information)
Members are obligated to provide accurate information when submitting information to the Company under these Terms. Members will not be protected against disadvantages arising from the provision of false information.
Members must promptly correct any changes to their information through the Company's designated method; any disadvantages arising from failure to do so shall be borne by the Member.
Chapter 4. Paid Services and Refunds
Article 9 (Paid Services)
The Company may offer both free and paid services. The types, prices, and conditions of paid services are described on separate screens.
Paid services may include: (i) subscription-type services (such as monthly plans) with recurring charges over a set period, and (ii) credit or package-type services requiring prepayment for a set amount of usage.
Subscription-type paid services automatically renew each billing cycle unless the Member cancels, and usage fees are automatically charged at each renewal. Before payment, Members confirm automatic billing, billing cycle, and amount on the payment screen and consent to the charge.
To cancel a subscription-type paid service, Members must cancel the automatic billing directly through the subscription management feature of Google Play Store or Apple App Store; simply deleting the application or logging out does not cancel the subscription.
Members may purchase monthly plans, credits, or packages and use paid services through the Company's designated method.
Article 10 (Right of Withdrawal and Refund Policy)
If a Member has not used a paid service after purchasing credits, a package, or a monthly plan, the Member may withdraw the purchase within 7 days of payment, and the Company will provide a full refund.
However, no refund will be provided in the following cases, as use of the paid service is deemed to have occurred:
A call data summary has been generated even once
STT conversion has occurred even once
AI schedule extraction or follow-up task recommendation has been executed even once
The Company determines that server resources have been consumed
For subscription-type (e.g., monthly) paid services, even if a Member cancels the subscription through the Google Play / Apple App Store procedure, no refund will be provided for the current billing cycle (the current month) in which payment has already been made and the service period has begun. Cancellation takes effect from the next scheduled billing date.
Members may check their subscription status and payment history at any time through Google Play / Apple App Store payment history, receipt emails, or the subscription management screen. The Company bears no responsibility for damages arising from a Member's failure to check this information.
Members who wish to terminate a paid service agreement must immediately notify the Company of their intention to cancel. The Company bears no responsibility for damages arising from a Member's delay or failure to provide such notice.
Where a Member pays for a paid service through Google Play Store, Apple App Store, or another marketplace, the payment terms and refund policies of the respective marketplace take precedence over this Article. In the event of a conflict between the Company's refund standards and the marketplace's refund policy, the marketplace's policy governs.
Chapter 4-2. Point Services
Article 10-2 (Accrual of Points)
The Company may grant Points, usable within the app, free of charge when a Member completes Company-designated Reward Activities (viewing ads, participating in Company-designated call events, in-app missions, etc.).
Point accrual standards and amounts are governed by the Company's service operating policy and are as posted on the service screen. The Company may change accrual standards for operational reasons; material changes unfavorable to Members will be announced in-app at least 7 days before taking effect.
Point accrual opportunities based on call events are valid only on the day the call occurs (KST), and unaccrued opportunities and that day's call count automatically expire at midnight (00:00).
Points are virtual units granted free of charge by the Company as a reward for Reward Activities and are not prepaid electronic payment instruments under the Electronic Financial Transactions Act acquired by paying money to the Company or a third party. Members may not use Points as a direct payment method for external goods or services; Points may only be used through the redemption process within the Company's Point Store.
Article 10-3 (Use, Redemption, and Validity Period of Points)
Members may use accumulated Points to redeem Company-designated items (such as mobile gift cards) in the Point Store; Points may not be used as a direct payment method for external goods or services.
The Company may require identity verification (such as mobile phone authentication) to confirm the one-account-per-person principle and prevent fraudulent use when redeeming items; item redemption services are provided only to Members who successfully complete verification.
Points are not redeemable for cash and cannot be transferred, inherited, sold, or gifted between Members.
Accumulated Points are valid for one year from the date of accrual; Points that exceed their validity period automatically expire.
If a Member loses membership status due to withdrawal, contract termination, or account deletion, all Points held by that Member are immediately forfeited at the time of membership loss, and the Company bears no responsibility for resulting damages.
The Company may change the types, prices (Points required), availability, and redemption conditions of items in the Point Store after prior notice, and may temporarily suspend the redemption of specific items.
Article 10-4 (Prohibition and Consequences of Fraudulent Accrual)
Members must not acquire or use Points through the following fraudulent methods:
Abnormal accrual using macros, automation tools, or similar means
Technical circumvention including system hacking, abnormal API calls, or client manipulation
Accrual in excess of limits by operating multiple accounts using the same device or the same verified identity
Accrual using Call Data where the Member is not a party to the call
Any other act that violates the Company's operating policies or applicable law
The Company may take the following actions against any Member found to have engaged in conduct described in Paragraph 1:
Recovery of fraudulently accrued Points and items redeemed thereby (or their monetary equivalent)
Restriction of Point services and related features
Termination of the service agreement and account deletion
Prohibition on re-registration
To prevent fraudulent use and identify multiple accounts held by the same individual, the Company may analyze device identifiers (ADID/IDFA, device unique ID), access IPs, and accrual/usage logs. Identifying and device information of Members confirmed to have engaged in fraudulent use may be stored separately for a period of time for the purpose of preventing re-registration. Specific retention periods are set forth in the Privacy Policy.
Chapter 5. Personal Information and Data Processing
Article 11 (Protection of Personal Information)
The processing of Members' personal information is governed by the Company's Privacy Policy.
Article 12 (Data Processing and Storage)
The Company transmits and analyzes Call Data, Message Data, and similar data to its servers to the extent necessary to provide the Service to Members.
Converted data and AI Processing Results may be stored for a certain period for Members' convenience. Specific retention periods are set forth in the Privacy Policy.
The Company retains original Call Data only for the minimum period necessary, and may immediately destroy or anonymize it upon completion of processing. Specific retention periods are set forth in the Privacy Policy.
The Company may utilize data for data analysis and quality improvement upon obtaining Members' additional consent.
Chapter 6. Rights and Obligations
Article 13 (Company's Obligations)
The Company provides the Service in good faith in accordance with applicable law and these Terms.
The Company takes reasonable protective measures to ensure data security for Members' personal information, trade secrets, and other data.
Article 14 (Members' Obligations)
Members are obligated to comply with these Terms and Company notices, and must comply with applicable law, including the Protection of Communications Secrets Act and the Personal Information Protection Act, when providing Call Data and Message Data to the Service.
Members must not engage in the following acts:
Misappropriation of another person's information
Providing Call Data where the Member is not a party to the call
Uploading, storing, or transmitting data for illegal purposes
Using AI Processing Results for improper purposes such as spreading false information
Transferring, lending, or reselling service usage rights
Infringing the copyrights or other rights of the Company or third parties
Accruing, using, or redeeming Points by the fraudulent methods set forth in Article 10-4
Any other act that disrupts or is likely to disrupt the stable operation of the Service
Chapter 7. Disclaimer and Liability
Article 15 (Disclaimer)
The Company is not liable for service failures caused by a Member's fault, natural disasters, war, suspension of telecommunications carrier services, or network conditions.
AI Processing Results provided by the Company to Members may differ from actual content due to statistical and model characteristics; they are supplementary tools with no guarantee of accuracy or reliability, and the Company bears no liability for damages arising therefrom.
The Company cannot recover Call Data or Message Data deleted by a Member through the app, and bears no liability for Call Data, Message Data, or AI Processing Results deleted due to natural disasters, war, or the Member's own fault.
The Company bears no liability for any damages arising from a Member's distribution of Call Data or Message Data involving obscenities, false information, or criminal activity, or from a Member's unauthorized transmission, distribution, sharing, transfer, or lending of Call Data, Message Data, or AI Processing Results to third parties without the counterparty's consent.
The use, validity period, and refund of mobile gift cards and other items redeemed in the Point Store are governed by the policies of the respective issuer and vendor; the Company bears no liability for damages caused by the fault of the issuer or vendor.
Chapter 8. Termination of Agreement
Article 16 (Member Withdrawal)
Members may withdraw at any time through the account deletion feature in the app or by contacting the customer service center via email or support request.
Even after a Member withdraws, subscription-type paid services paid through Google Play or Apple App Store may not be automatically cancelled; Members must separately cancel their subscription through the subscription management screen of the respective marketplace.
Upon withdrawal, the Company will dispose of the Member's personal information and stored data in accordance with applicable law. Where withdrawal and a paid service refund overlap, Article 10 and the Google Play / Apple App Store refund policies shall apply.
Points held by a withdrawing Member are immediately forfeited upon withdrawal and are neither refunded nor transferred. The Company bears no liability for resulting damages.
Article 17 (Service Restriction and Termination)
If a Member violates these Terms, the Company may restrict the Member's service access or terminate the agreement after prior notice. However, where prior notice is impracticable, the Company may restrict service access and notify the Member afterwards.
If access is restricted or the agreement is terminated under Paragraph 1, the Company may restrict that Member's use of the Service and re-registration.
Chapter 9. Miscellaneous
Article 18 (Damages)
If a Member suffers damages due to the Company's fault, the Company will compensate for such damages. However, the Company will not compensate for damages arising from the use of services provided free of charge (including the Point Service).
Article 19 (Dispute Resolution and Jurisdiction)
In the event of a dispute between the Company and a Member regarding these Terms, the parties shall endeavor to resolve it through good-faith consultation. If the dispute cannot be resolved through consultation, jurisdiction shall be determined in accordance with the Civil Procedure Act.
Addendum
These Terms take effect on May 19, 2026.
The prior Terms of Service (dated December 12, 2025) cease to have effect simultaneously with the entry into force of these Terms.
For Points accrued before the effective date of these Terms, the validity period provisions (one year from accrual date) and fraudulent accrual penalty provisions of these Terms apply only to circumstances arising on or after the effective date.
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Previous Terms of Service
November 24, 2024 Terms of Service
December 12, 2025 Terms Of Service
