Chapter 1 General Provisions

Article 1 (Purpose)

These Terms and Conditions set forth the rights, obligations, and responsibilities between the Company and its Members, as well as the procedures for using “MomoCall” (hereinafter referred to as the "Service"), an AI-based voice and text data analysis and summarization service provided by Maedowang Co., Ltd. (hereinafter referred to as the "Company").

Article 2 (Definition of Terms)

1. "Service" refers to all functions provided through the Company’s mobile application that analyze voice calls, audio, messages, and other input data to generate summaries, text conversions, notes, schedules, follow-up task recommendations, and CRM integrations, for the purpose of improving work efficiency. (See Article 4)

2. "Member" means an individual who enters into a Service Use Agreement in accordance with these Terms and uses the services provided by the Company.

3. "Call Data" refers to voice audio files (files created by accumulating multiple sound information using digital storage devices) recorded and stored by a Member as a party to a call with the other party.

4. "Message Data" means data (including any services added in the future) that can be collected and analyzed by the Company in a manner specified by the Company, from notifications or messages sent or received by a Member as a party via SMS, KakaoTalk, Slack, email, etc.

5. "AI Processing Results" means all outputs generated by an artificial intelligence model based on call data and message data, including text summaries, keywords, schedules, tasks, contact recommendations, and customer information records.

6. Terms not defined in this Article shall follow relevant laws, service guides, or customary usage.

Article 3 (Posting and Amendment of Terms)

1. The Company shall post the contents of these Terms within the app or on linked screens so that Members can easily access them.

2. Upon agreeing to these Terms during registration, the Member shall be bound by these Terms as of the date of such agreement.

3. The Company may amend these Terms within the scope that does not violate relevant laws and regulations.

4. When revising the Terms, the Company shall notify members at least 7 days prior to the effective date, specifying the effective date and reasons for revision.

5. If a member does not agree to the amended Terms, they may terminate the service agreement by withdrawing their membership. Continued use of the service after the effective date of the amendment shall be deemed as agreement to the amended Terms.

Chapter 2 Service Use

Article 4 (Service Content)

1. The main services provided by the Company to members are as follows:

   1. Text conversion of call data (STT)

   2. Summary and display of call data

   3. Extraction, display, and notification of business details (items, schedules, locations, deadlines) mentioned during calls

   4. Recommendation of follow-up tasks (callback texts, message composition, emails, notes, contact saving)

   5. Collection and AI processing of notifications (including SMS, messenger, email, etc.) (additional types to be added in the future)

   6. Automated external software logging based on call and message data

   7. Integration with external tools like spreadsheets

   8. Server-based backup, search, and data retrieval functionality

2. The Company may freely modify the type, composition, and features of the Service for purposes such as improving service quality, advancing technology, or changing policies. In such cases, significant changes will be announced separately.

3. These Terms shall apply equally to any new features provided in the future, and the Company may choose not to revise the Terms when adding new features.

Article 5 (Granting Permissions for Service Use)

To use the service normally, members must grant the permissions specified by the Company, including access to smartphone calls, audio, text messages, notifications, storage space, contacts, caller ID display, and spam identification app display.

Article 6 (Service Availability and Restrictions)

1. The Company provides the Service 24 hours a day, 365 days a year, unless there are special circumstances. However, usage hours may be separately designated for certain services, and the Company shall notify Members of such hours in advance.

2. In the event of unavoidable circumstances, such as accidental failures, the Company may notify members of the details after the fact.

3. The Company may temporarily suspend service provision in the following cases:

   1. Essential tasks such as system maintenance, updates, and troubleshooting

   2. Force majeure events such as natural disasters, power outages, or network failures

   3. Service interruptions by telecommunications carriers

   4. Other unavoidable operational reasons of the Company

Article 6-2 (Provision of Service Information and Posting of Advertisements)

1. The Company may post various information deemed necessary for service use or for service improvement and introduction purposes on the application or provide it to members via email, messenger, etc.

2. If a member no longer wishes to receive information they previously consented to, they may opt out through their member account and must notify the Company of their intent to opt out. However, this opt-out cannot be applied retroactively to emails or messages already sent and will be processed within 3 days of the member's opt-out request.

3. Members are deemed to have consented to advertisements displayed within the application when using the service.

Chapter 3: Service Agreement

Article 7 (Establishment of the Service Agreement)

1. The Service Use Agreement is formed when a member agrees to the Terms and Conditions and the Privacy Policy, applies for service use following the membership registration procedure, and the Company approves this, thereby completing the membership registration process.

2. The Company may refuse approval of membership for users who have had their service use restricted or suspended.

Article 8 (Changes to Member Information)

1. Members are obligated to provide truthful information to the Company when providing information pursuant to these Terms and Conditions. Members shall not be protected from any disadvantages arising from the provision of false information.

2. Members must immediately modify any provided information that changes using the method specified by the Company. Any disadvantages arising from failure to modify such information shall be borne by the Member.

Chapter 4 Paid Services and Refunds

Article 9 (Paid Services)

1. The Company may provide both free and paid services. The types, prices, and conditions of paid services are provided on a separate screen.

2. Paid services may include: ① Subscription-based services (such as monthly flat-rate plans) where usage fees are charged repeatedly over a set period, and ② Credit/package-based services where a predetermined amount of usage is prepaid.

3. Subscription-based paid services automatically renew at each billing cycle unless canceled by the member, with usage fees automatically charged at each renewal point. Members acknowledge and agree to the auto-renewal terms, billing cycle, and charges as displayed on the payment confirmation screen prior to completing payment.

4. If a member wishes to cancel a subscription-based paid service, they must directly cancel the auto-payment through the subscription management feature provided by each marketplace (e.g., Google Play Store or Apple App Store). Simply deleting the application or logging out does not cancel the subscription.

5. Members may purchase monthly flat-rate passes, credits, packages, etc., and use paid services through the methods notified by the company.

Article 10 (Cancellation and Refund Policy)

1. If a member has not used the paid service after purchasing credits, packages, or a monthly subscription, they may request a cancellation and refund within 7 days from the payment date, and the company will refund the full payment amount.

2. However, refunds are not possible if any of the following conditions apply, as such cases are deemed to constitute use of the paid service:

   • If a call data summary has been generated even once

   • If STT conversion has occurred even once

   • If AI schedule extraction or follow-up task recommendations have been executed even once

   • If any action occurs that the company deems to have used server resources

3. For subscription-based paid services (e.g., monthly flat-rate), even if the member cancels the subscription following the procedures specified by Google Play/Apple App Store, no refunds will be provided for the current billing cycle (the current month) for which payment has already been completed and the usage period has commenced, based on early termination or non-use. The effect of subscription cancellation applies from the next scheduled billing date.

4. Members may check their subscription status or payment history at any time via Google Play/Apple App Store payment history, receipt emails, subscription management screens, etc. The Company shall not be liable for any damages incurred due to the Member's failure to check this information.

5. If a member wishes to terminate the paid service agreement, they must notify the Company without undue delay of their intent to terminate. The company shall not be liable for any damages incurred due to the member's delay or failure to notify their intent to terminate.

6. If a Member paid for a paid service through a marketplace such as Google Play Store or Apple App Store, the payment terms and refund policies of each marketplace shall take precedence regarding refunds, notwithstanding the provisions of this Article. If the Company's refund criteria conflict with the marketplace's refund policy, the marketplace's policy shall apply.

Chapter 5 Personal Information and Data Processing

Article 11 (Personal Information Protection)

Matters concerning the processing of members' personal information shall be governed by the Company's Personal Information Processing Policy.

Article 12 (Data Processing and Storage)

1. The Company transmits and analyzes voice data, message data, etc., to its servers within the scope necessary to provide services to Members.

2. Converted data and AI processing results may be stored for a certain period for member convenience. The specific retention period is stipulated in the Privacy Policy.

3. The Company preserves original call data only for the minimum necessary period and may immediately destroy or anonymize it upon completion of processing. The specific retention period is stipulated in the Privacy Policy.

4. The Company may utilize data for analysis and quality improvement upon obtaining additional consent from members.

Chapter 6 Rights and Obligations

Article 13 (Obligations of the Company)

1. The Company shall provide the Service in good faith in accordance with relevant laws and regulations and these Terms.

2. The Company shall take reasonable protective measures to ensure the security of members' personal information, trade secrets, and other data.

Article 14 (Member's Obligations)

1. Members shall comply with these Terms and the Company's notices. When providing call data and message data to the Service, Members must comply with relevant laws and regulations, including the "Communications Secrecy Protection Act" and the "Personal Information Protection Act."

2. Members shall not engage in any of the following acts:

   1. Misusing another person's information

   2. Providing call data for which they are not a party

   3. Uploading, storing, or transmitting data for illegal purposes

   4. Using AI processing results for improper purposes, such as spreading false information

   5. Transferring, lending, or reselling service usage rights

   6. Acts infringing on the copyrights or rights of the company or others

   7. Other acts deemed to interfere with or pose a risk of interfering with the stable operation of the service

Chapter 7: Disclaimer and Liability

Article 15 (Disclaimer)

1. The Company shall not be liable for service disruptions caused by the Member's fault, force majeure, war, suspension of services by telecommunications carriers, network environment issues, or similar circumstances.

2. The AI processing results provided by the Company to members may differ from actual content due to statistical or model characteristics. They are supplementary tools for which the Company does not guarantee accuracy or reliability, and the Company shall not be liable for any damages arising therefrom.

3. The Company cannot recover call data, message data, etc., deleted by the Member through the app, and shall not be liable for any call data, message data, AI processing results, etc., deleted due to force majeure, war, or the Member's fault.

4. The Company shall not be liable for any damages arising from a member disseminating call data, message data, etc., related to obscene or lewd content, false information, or criminal acts, or from a member unlawfully transmitting, distributing, sharing, transferring, or lending call data, message data, or AI processing results to a third party without the other party's consent.

Chapter 8 Termination of Contract

Article 16 (Member Withdrawal)

1. Members may withdraw at any time using the account deletion function within the app, or by emailing or requesting withdrawal through the Customer Center.

2. Even after withdrawal, subscription-based paid services purchased through Google Play or the Apple App Store may not automatically terminate. Members must separately cancel subscriptions through each marketplace's subscription management screen.

3. Upon withdrawal, the Company will destroy the member's personal information and stored data in accordance with relevant laws and regulations. If withdrawal and paid service refunds overlap, Article 10 and the refund policies of Google Play/Apple App Store shall apply.

Article 17 (Service Restriction and Termination)

1. The Company may restrict service use or terminate the contract after prior notice if a member violates the Terms. However, if prior notice is impractical, service use may be restricted first, with subsequent notification to the member.

2. If service use is restricted or the contract is terminated pursuant to Paragraph 1, the Company may restrict the relevant member's service use and re-registration.

Chapter 9 Miscellaneous

Article 18 (Compensation for Damages)

The Company shall compensate the Member for damages incurred due to the Company's fault. However, the Company shall not compensate for damages arising from the use of services provided free of charge.

Article 19 (Dispute Resolution and Jurisdiction)

Any dispute arising between the Company and a Member regarding these Terms shall be resolved through sincere consultation. If consultation fails to resolve the dispute, the court of first instance shall be determined in accordance with the Civil Procedure Act.

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